Returns Policy
This policy covers 30 days from the date of purchase, as per consumer law. If more than 30 days has passed since the date of purchase we regret that we will not be able to offer you a refund. This Policy only covers physical goods sold in the store and advance bookings.
In order to be eligible for a return the kit / item must be returned unused and in the same condition in which you received it - including retail packaging. You must have proof of purchase for the item / kit.
Please do not send any item from the kit back to the manufacturer, please return it directly to STEAM Powered Education LTD.
Refunds
There may be certain situations in which only a partial refund is granted (If applicable)
Any item that is returned to us in a used condition, in a damaged condition or without its retail packaging or is missing parts
Any item that is returned to us more than 30 days after the date of delivery / pickup
If an item is received damaged or missing by you, please contact us immediately to rectify this.
Once your item has been returned and inspected by us, we will send you an email or text to notify you of the next course of action. This may be a replacement, a partial or a full refund depending on the circumstances. If a refund is approved, you will be refunded via your original payment method within a period of 5 working days.
Late or missing refunds
If after 5 working days you have not received a refund, please contact your bank as refunds can sometimes take a few extra days to be posted. If you have done this, and you have not received a refund yet - please contact us as soon as possible.
Exchanges
We reserve the right to exchange items in the kit rather than offer a refund, if the item in the kit was received damaged, please send us an email with an attached picture of the damaged item so that we can process the exchange.
Sales items
We regret that we are unable to refund sales items, we can only accept refunds on fully priced items.
Advanced Bookings
When booking a session in advance, please note that the deposit is non - refundable. This is to cover the cost of materials and the session itself.
Shipping returns
If there is any issues with your kit, please email: rmcgregor2669@yahoo.com or contact us through the website. Typically, kits can be picked up if they were delivered locally - or dropped off at the next STEAM Education session.
